Is a payment getting 'stuck' normal? I've never had it with any other casino.Īlso, I have never received any emails either confirming my original deposit, change of payment and confirmation of withdrawal, and when I asked about this, the advisor said they don't provide any emails such as above. I obviously didn't understand what he meant, and the advisor couldn't (or wouldn't) provide me with any further explanation. I was told that the payment had 'got stuck' on its way to my bank, and the funds were being returned back to my buzz bingo account, but this could take up to 72 hours, and I would need to log out and log back in etc.

Unfortunately I haven't received the payment as yet, and I queried this yesterday via live chat. I called customer support at 10am when they opened, and was told I needed to make a £5 deposit via a different payment method before they would be able to accept a withdrawal, which I promptly did.Ī little while later, I spoke to someone via live chat, and she said it usually takes 24-48 hours to process the withdrawal but is often quicker, and she advised there was a chance it would be in my account the same day. I tried to make a withdrawal of £685 at about 9am, and received an error message saying the link didn't work. On Monday morning, I won what you me is a sizeable amount of money on Buzz Bingo after making a small deposit via Apple pay.

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